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Post by Biggles on Dec 24, 2021 11:52:14 GMT 1
A friend's funeral was held on November 29th and Webcast by Obitas. We watched the live stream but it was seriously disrupted by our 2.1Mb broadband. The Webcast is available until Monday, but when ever I log on to the Obitus website, I get a blank page. I can still log on and view the service on an android smartphone. No error messages have been displayed. Neither Obitus, my whiz-kid son nor Microsoft support have been able to offer a solution, so I'm hoping that one of you very clever people can help, please. If you want the logon details, please PM me or Veem.
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Post by elsie on Dec 24, 2021 12:49:12 GMT 1
The person who organised the Obitus streaming has the option of obtaining a CDVD/USB version. I think the funeral director can also order copies but needs permission from the family.
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Post by Biggles on Dec 24, 2021 12:57:20 GMT 1
Thank you elsie, I was aware of that, my concern is that there is clearly something on this PC that is not working as it should, and I would like to get it fixed.
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FFS
Member
As usual, in front of my laptop when I'm here
Posts: 2,797
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Post by FFS on Dec 24, 2021 18:03:59 GMT 1
Biggles, can you watch any other webcasts on your computer, ie that aren't Obitus (Obitas)?
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Post by Biggles on Dec 25, 2021 0:04:13 GMT 1
Biggles , can you watch any other webcasts on your computer, ie that aren't Obitus (Obitas)? I don't know of any other webcast to try FFS, I have no problems watching You-Tube |
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suein56
Member
Southern Morbihan 56 Brittany
Posts: 7,469
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Post by suein56 on Dec 25, 2021 12:00:14 GMT 1
A friend's funeral was held on November 29th and Webcast by Obitas. We watched the live stream but it was seriously disrupted by our 2.1Mb broadband. The Webcast is available until Monday, but when ever I log on to the Obitus website, I get a blank page. I can still log on and view the service on an android smartphone. No error messages have been displayed. Neither Obitus, my whiz-kid son nor Microsoft support have been able to offer a solution, so I'm hoping that one of you very clever people can help, please. If you want the logon details, please PM me or Veem. When I watched the webcast of the funeral of a friend who had returned to the UK I noticed on the bottom of the screen, at the end, the message that the webcast was valid for 1 viewing only. Possibly that might be the case in your situation. A mobile phone, being a separate piece of kit, would give you a 'new viewing' .. ? |
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Post by Biggles on Dec 25, 2021 23:27:42 GMT 1
Thanks Sue. I doubt that is the case here, I've spoken at length to Obitus and I'm sure they would have pointed that out to me. I've just sent the logon details to FFS as he offered to have a look.
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suein56
Member
Southern Morbihan 56 Brittany
Posts: 7,469
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Post by suein56 on Dec 25, 2021 23:40:56 GMT 1
Fingers firmly crossed here that FFS might find the missing link ..
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FFS
Member
As usual, in front of my laptop when I'm here
Posts: 2,797
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Post by FFS on Dec 26, 2021 11:17:13 GMT 1
I found the link and it worked for me, w,ith no limits indicated so the problem isn't with the Obitus site. Sorry.
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Deleted
Deleted Member
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Post by Deleted on Dec 26, 2021 11:17:28 GMT 1
I wonder if it has to do with cookies?
My next step would be to try the link with a different browser. I think FFS uses Pale Moon; I'm writing this in a Firefox tab; Brave, Opera, Edge, are all alternatives and you shouldn't get a cookie problem (if that is indeed the problem).
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FFS
Member
As usual, in front of my laptop when I'm here
Posts: 2,797
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Post by FFS on Dec 26, 2021 11:20:40 GMT 1
I gave up on Pale Moon a long while ago, back to Firefox now. Yes, clearing the cache might be the way forward.
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FFS
Member
As usual, in front of my laptop when I'm here
Posts: 2,797
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Post by FFS on Dec 26, 2021 20:48:26 GMT 1
I found a question posed by someone running W10 and the response is below - might be worth trying?
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Post by Biggles on Dec 27, 2021 13:06:35 GMT 1
More food for thought: I had a brainwave this morning and tried using a 'Private Window' in Opera and Guess What?!
No Change.
Then I spotted at the top of the screen a VPN button, which I have never used before, so I pressed it and Lo! There I was able to log on to Obitas' website and watch the whole ceremony, full screen and good sound! A result that has made my day, and only just in the nick of time.
The fact that using a VPN cured the problem may help in diagnosing the root cause?
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FFS
Member
As usual, in front of my laptop when I'm here
Posts: 2,797
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Post by FFS on Dec 27, 2021 16:32:03 GMT 1
The question is, when you clicked the VPN button, did you turn it on or off? I know there are certain sites that recognise VPNs and deprive users thereof of their site's contents, and I was able to log in without using a VPN.
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