We made a return booking with Brittany Ferries Caen-Portsmouth taking our dog and having a pet friendly cabin a couple of years ago now. But every 6 months or so have amended the booking for a later sailing because of Covid. We are due to go in April but not taking the dog. Can we just turn up and say the dog is not with us and still use the pet friendly cabin or do we need to inform them? I notice on their website that you cannot make amendments with pet bookings.
We use BF many times a year with our dog but not in a pet friendly cabin. Recently it has been necessary to phone them to make the changes we have needed because their website had not been designed correctly. They promised that it would be sorted out by the end of 2021. I suspect that ajm’s suggestion to phone BF is almost certainly the right way to deal with your predicament. I think you will be less restricted as to your choice of sailings because you no longer want a pet friendly cabin. I have had the fastest response from their phone service by phoning first thing in the morning. There can be very long and fruitless waits listening to their music and messages about using online communication. I would think they would not turn you away if you just arrive without your dog but of course you would not get a fare reduction.
I rang them, but was waiting for 59 minutes in a queue. Finally got through and she said that yes, I can remove the dog up to 2 weeks before travelling (I have a standard ticket) and change my cabin to an ordinary cabin and then asked for my booking number. I asked if I can change it online and she replied yes and I would get a refund in vouchers. Payment is due by the end of this week, so If I amend the booking beforehand, they will adjust the amount accordingly to pay. Which is not quite what there website says:
Many bookings can be recalled and amended online except for those mentioned below:
-Bookings with pets
-Any booking where you have requested assistance
-Any booking which has been amended via our Contact Centre
Post by annabellespapa on Feb 16, 2022 19:05:19 GMT 1
Lurcher said- We use BF many times a year with our dog but not in a pet friendly cabin. Recently it has been necessary to phone them to make the changes we have needed because their website had not been designed correctly. They promised that it would be sorted out by the end of 2021.
+1 for there clunky add on to add on to a flawed booking system, have you noticed when you make a booking online, it is always version 2 (well it is for me) and the website tells you if the booking has been amended you need to call, haven't tested that one out yet but expect to call either way!
Actually, she told me wrong. When I logged in to amend the booking yesterday, it would not allow me, with a pop-up saying pet bookings cannot be changed on line. Which must be a recent change. So yesterday evening I tried ringing them back before they closed, on the line for 40 minutes in the end too late. So I called first thing today, had to wait again about 40 minutes and then was able to amend the booking, so saving myself £82.00. This one also was not aware that pet bookings could no longer be changed on line.
Hi JD, In the past I have made many changes that required refunds and BF have always operated a fair system. I can’t remember if the refund went into my bank or was kept as credit towards my next booking. I know this isn’t exactly your situation but I expect BF will treat you well.
Thanks lurcher, I paid with a card as I didnt want to take the risk of losing the remainder this time, it seemed unsually cheap for a return trip, and we will be making many more this year so the voucher is not an issue with expiry etc.....