We are probably one of the few remaining customers of AOL which has become TalkTalk. Today I had a two and a half conversation with their technical help line trying to sort out the sudden deterioration of our WiFi in the UK. I have already spent hours during the last few days trying to analyse the problem and finished up believing there was a router fault. After 10 years almost faultless operation the router must be well past its design life and a new one would solve the fault.
   I started by suggesting that a new router would save us a lot of time but I was then led through numerous dead end alleyways, all logically futile in relation to the symptoms. I did learn a few new tricks which may help me in the future. Shortly before 19.30, after a 17.00 start it was agreed that either an engineer was needed (with the usual threats of payment) or I could accept a new up to date router worth £120 but at a reduced figure of £30. I accepted the new router knowing I could go out and buy an equivalent one for big money. The Technical adviser set it all up with one change to what I had agreed; the router will be free in acknowledgement of my long service with aol and talktalk.
  When it arrives in a few days and after rigorous testing I will report back on the results which I hope will be astoundingly good.