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Post by traveller on May 19, 2022 9:27:04 GMT 1
I was weighing up the other day if I should get a meal before boarding or go in the restaurant now it is open again, so I messaged via Twitter and asked for a look at the menu, sorry they can’t do that, why not I said, surely in this day and age it’s easy enough even if you haven’t got a copy to ask for a photo from someone on board, we may be able to do that, but it will take some days to get a reply, why, response I need your booking reference before I can do that, I’d already told them the ship and sailing time, I just gave up.
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Post by annabellespapa on May 19, 2022 11:48:18 GMT 1
Caroline Lakey head of customer services at Brittany Ferries, lovely lady and has been there 30 years. 01752 635356 or caroline.lakey@brittanyferries.com
I personally would eat before you board or taking a picnic to consume on board seems to be the norm, the self service restaurant has had the same menu for 20 years to my knowledge and IMHO not very inspiring, when we travel from Portsmouth, we call in at the 24hr Tesco and pick up a sandwich meal deal (or maybe two) for the crossing, I think it is £3.49 for a sandwich a drink and bag of crisps, bargain !
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JohnnyD
Member
Mayenne (53) When Covid allows..........Which isn't very often these days........
Posts: 2,014
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Post by JohnnyD on May 19, 2022 13:16:19 GMT 1
@ap is that email you have mentioned a publicised one? Or one you have received in a private communication? She may not want it publicised on an open forum maybe?
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Nifty
Member
Posts: 5,044
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Post by Nifty on May 19, 2022 14:26:13 GMT 1
@ap is that email you have mentioned a publicised one? Or one you have received in a private communication? She may not want it publicised on an open forum maybe? On the other hand, it could be a life line for anybody who does not wish to spend an inordinate amount of time listening to recorded messages from computers to dial another number only to listen to another recorded message the last one being ‘ I am sorry our lines are busy at the moment. Please try later’ it does not matter what ‘she wants’ her duty is to serve her company and their customers. |
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Post by traveller on May 19, 2022 14:28:01 GMT 1
Thanks I’ll try that I accept the point about the maybe private details, but actually as they give such poor service she should be involved.
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Post by traveller on May 19, 2022 14:30:13 GMT 1
Latest, email bounced back.
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Nifty
Member
Posts: 5,044
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Post by Nifty on May 19, 2022 14:46:54 GMT 1
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Nifty
Member
Posts: 5,044
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Post by Nifty on May 19, 2022 14:51:44 GMT 1
Latest, email bounced back. Do they really care? plenty of sheeple to ferry around. |
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curtis
Member
Charente Maritime
Posts: 477 
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Post by curtis on May 19, 2022 15:22:34 GMT 1
Latest, email bounced back. Why not telephone. Much more personal. |
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Post by annabellespapa on May 19, 2022 17:06:19 GMT 1
Latest, email bounced back. Apologies, she got married last year and her email address changed to what I posted but maybe I took it down wrong. Try- caroline.lakey@brittany-ferries.com |
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Aardvark
Non-gamer
Living in soggy 22 and still wondering what's going on.
Posts: 2,172
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Post by Aardvark on May 19, 2022 19:55:51 GMT 1
My OH has just spent a couple of days trying to book a crossing with BF. Kept getting internal error message, etc. Their site isn't fit for purpose. Sent an email but got a response saying they were very busy and it could be up to 21 days to get a reply. They now insist you register, etc. to do a booking but even though she was already registered it wouldn't let her make a booking. She tried to register again but since it already had her email address it wouldn't let her use it again for a new registration. She eventually tried a different browser and managed to get it all to work on the French site.
What a total shower.
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curtis
Member
Charente Maritime
Posts: 477
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Post by curtis on May 19, 2022 20:01:19 GMT 1
What!! Does this mean you are going back to the UK ? I don't believe it.(even for a visit)  |
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Post by traveller on May 21, 2022 19:21:53 GMT 1
Think I’ve now found email for CEO will vent my spleen but probably won’t get anywhere.
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Aardvark
Non-gamer
Living in soggy 22 and still wondering what's going on.
Posts: 2,172
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Post by Aardvark on May 21, 2022 19:31:35 GMT 1
What!! Does this mean you are going back to the UK ? I don't believe it.(even for a visit)  Good golly no! Not me. OH wants to get a free eye test, see her grandson and great grand children, and pick up some shopping that we've ordered online. |
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